Shipping policy

Shipping Policy – Ufukoffee

Order Processing

  • Orders are typically processed within 2–5 business days after payment is received.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Because we partner with trusted fulfillment providers, processing times may vary slightly depending on the product and supplier.

Shipping Times

  • United States: Most orders arrive within 5–10 business days after processing.

  • International Orders: Delivery typically takes 10–21 business days, depending on destination and customs clearance.

  • Delivery times are estimates only and may be affected by carrier delays, weather conditions, or customs procedures.

Order Tracking

  • Once your order ships, you will receive an email with a tracking number.

  • Tracking updates may take up to 48 hours to appear in the carrier’s system.

Shipping Addresses

  • Please ensure your shipping address is correct before completing your purchase.

  • Ufukoffee is not responsible for delays, lost packages, or additional shipping fees due to incorrect or incomplete addresses provided at checkout.

Damaged, Defective, or Incorrect Orders

  • If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

  • Provide your order number and a clear photo of the issue.

  • We will arrange a replacement or a refund depending on the situation.

Non-Returnable Items

  • Because coffee and tea are perishable products, we cannot accept returns for opened or used items.

  • Returns are only accepted for unopened, incorrect, or defective items.

  • Gift cards and sale items are final sale and cannot be returned.

Free Shipping Promotions

  • Free shipping offers (when available) apply only to eligible orders within the United States, unless otherwise stated.

  • Minimum order requirements may apply.

International Shipping

  • Customers are responsible for any customs duties, taxes, or import fees charged by their country.

  • Ufukoffee is not responsible for delays due to customs inspections.

📦 Summary: We roast, pack, and ship through our trusted fulfillment partners to get fresh coffee and tea to your door. Shipping times may vary, but every order comes with tracking, and we’ll make things right if something arrives damaged or incorrect.